Terms & Conditions and Privacy Policy

The Modern Luxury Collective brings together a collection of distinctive luxury accommodation and hospitality experiences across Aotearoa New Zealand. This Website Terms and Privacy Policy explains:

  • the terms that apply when you use our website;

  • how we collect, use, store and protect your personal information;

  • how enquiries may be shared among participating properties;

  • how you can manage your marketing preferences; and

  • your rights in relation to your personal information.

By using this website, submitting an enquiry or signing up to receive communications from us, you acknowledge that you have read this Website Terms and Privacy Policy.

1. About The Modern Luxury Collective

In this policy, The Modern Luxury Collective, the Collective, we, us or our refers to the collective website and, where relevant, the participating properties and the legal entities that own, operate or manage them.

The participating properties are:

  1. The Landing Residences

  2. Paroa Bay

  3. The Landing Suites at The Hotel Britomart

  4. Craggy Range

  5. Flockhill Lodge

  6. The Lindis Lodge

  7. Minaret Station Alpine Lodge

  8. Mt Isthmus Villa

  9. ROKI Collection Queenstown

Each participating property may be independently owned, operated or managed.

Depending on the nature of your enquiry or interaction, your personal information may also be held by one or more participating properties.

2. Scope of this policy

This policy applies to information collected through:

  • the Modern Luxury Collective website;

  • enquiry, contact, reservation request and expression-of-interest forms;

  • newsletter and email sign-up forms;

  • competition, event and promotional forms;

  • telephone, email or other communications arising from your use of the website;

  • cookies and similar website technologies; and

  • any other interaction where this policy is displayed or referred to.

When you follow a link to a participating property’s website, make a booking directly with a property or purchase a product or service from a property, that property’s separate terms, booking conditions and privacy policy may also apply.

If there is any inconsistency between this policy and the specific booking or purchase terms of a participating property, the property’s specific terms will apply to that booking or purchase.

3. Personal information we collect

“Personal information” means information about an identifiable individual.

Depending on how you interact with us, we may collect:

  • your name;

  • email address;

  • telephone number;

  • country or region of residence;

  • preferred property or destination;

  • travel dates;

  • number and type of guests;

  • accommodation, dining, activity or experience preferences;

  • accessibility, dietary or other requirements you choose to provide;

  • the content of your enquiry or correspondence;

  • marketing and communication preferences;

  • information about how you use the website;

  • IP address, browser, device and approximate location information;

  • records of previous enquiries or interactions with participating properties; and

  • any other information you voluntarily provide.

Please do not include sensitive personal information in a general website form unless it is necessary for us to respond to your request. Where health, accessibility or dietary information is provided, it will be used only for purposes connected with your enquiry, booking or guest experience, or as otherwise permitted by law.

4. How we collect personal information

We may collect personal information:

  • directly from you when you submit a form, subscribe, email, telephone or otherwise contact us;

  • when you browse or interact with our website;

  • from a participating property where you have authorised the property to share the information with the Collective;

  • from a travel adviser, booking agent, representative or another person acting with your authority;

  • from our authorised service providers; and

  • from publicly available sources where collection is lawful and appropriate.

Where someone submits information on behalf of another person, they must have that person’s authority to do so and to provide the information for the purposes described in this policy.

5. Why we collect and use your information

We may collect and use personal information to:

  • respond to your enquiry or request;

  • identify the property or properties best suited to your interests;

  • refer your enquiry to one or more participating properties;

  • facilitate communications, reservations and guest arrangements;

  • provide requested information about accommodation, experiences, dining, events or offers;

  • personalise recommendations and communications;

  • maintain enquiry and customer relationship records;

  • improve the website, our services and the overall guest experience;

  • analyse website activity and campaign performance;

  • conduct research and prepare aggregated, non-identifiable reporting;

  • send marketing communications where we have the appropriate consent or another lawful basis;

  • administer promotions, events or competitions;

  • detect or prevent fraud, misuse or security threats;

  • meet our legal and regulatory obligations; and

  • carry out any other purpose that is explained to you at the time of collection or that you authorise.

6. Sharing enquiries across the Collective

A central purpose of the Modern Luxury Collective website is to help guests discover and connect with the participating properties most relevant to their needs.

When you submit an enquiry through the website, you authorise us to share the information contained in that enquiry with:

  • the property or properties you select;

  • other participating properties that may be relevant to your stated destination, dates, interests or requirements;

  • the central team administering the Modern Luxury Collective website and enquiry platform; and

  • service providers that help us manage enquiries, customer relationships, website operations and communications.

For example, if your first-choice property is unavailable, your enquiry may be referred to another participating property that appears suitable for your requested dates or experience.

Each participating property receiving your information may contact you directly in relation to your enquiry. A property must not use an enquiry for unrelated marketing unless you have consented to receive that marketing or another lawful basis applies.

We will not sell your personal information to unrelated third parties.

7. Marketing communications

If you choose to subscribe to Modern Luxury Collective communications, you consent to receiving curated news, stories, special offers, destination inspiration and updates from:

  • The Modern Luxury Collective; and

  • the participating properties listed in this policy.

Marketing communications may be sent by the central Collective team, by an authorised service provider, or by an individual participating property.

You can unsubscribe at any time by:

  • selecting the unsubscribe link in an email;

  • updating your communication preferences, where that option is available; or

  • contacting us at info@modernluxurycollective.com

Unsubscribing from Collective marketing will not prevent us from sending communications that are necessary to respond to an active enquiry, administer a booking or provide a service you have requested.

We will action valid unsubscribe requests within the period required by law.

8. Service providers and other disclosures

We may disclose personal information to trusted third parties that provide services such as:

  • website hosting and maintenance;

  • customer relationship management;

  • enquiry distribution and reservations support;

  • email and communications delivery;

  • digital marketing and advertising;

  • data analytics;

  • payment processing, where relevant;

  • IT support, cybersecurity and cloud storage; and

  • professional, legal or regulatory services.

These organisations may only use personal information for the services they provide to us, subject to contractual, confidentiality and security requirements.

We may also disclose personal information:

  • where required or permitted by law;

  • to protect the rights, safety or property of a person or organisation;

  • in connection with the proposed or completed sale, transfer or restructuring of a participating business; or

  • where you have otherwise authorised the disclosure.

9. Overseas storage and disclosure

Some of our technology or service providers may store or process information outside New Zealand.

Where personal information may be disclosed to an overseas organisation, we will take reasonable steps to ensure that the disclosure complies with the Privacy Act 2020, including applicable requirements relating to overseas disclosure.

The countries in which information may be stored or processed can depend on the providers used from time to time. Further information may be requested by contacting us.

10. Cookies and website analytics

We may use cookies, pixels and similar technologies to:

  • enable website functionality;

  • remember selections and preferences;

  • understand how visitors use the website;

  • measure website and campaign performance;

  • improve content and navigation; and

  • deliver or measure relevant advertising, where permitted.

Some cookies are necessary for the website to function. Other cookies, particularly advertising and analytics cookies, may be optional.

You can manage cookies through the website’s cookie preference tool, where available, or through your browser settings. Disabling cookies may affect some website features.

11. Security and retention

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.

These steps may include:

  • access controls and password protection;

  • secure hosting and system protections;

  • staff privacy and confidentiality requirements;

  • limiting access to people who need the information for an authorised purpose;

  • contractual requirements for relevant service providers; and

  • monitoring and reviewing our information-management practices.

No internet transmission or storage system can be guaranteed to be completely secure. If we become aware of a privacy breach, we will assess and respond to it in accordance with applicable legal requirements.

We retain personal information only for as long as it is reasonably required for the purposes for which it was collected, to maintain appropriate business records, or to comply with legal obligations. Information that is no longer required will be securely deleted, destroyed or anonymised where reasonably practicable.

12. Accessing and correcting your information

You may ask us to:

  • confirm whether we hold personal information about you;

  • provide access to that information; or

  • correct information that is inaccurate or incomplete.

Requests can be sent to:

Privacy Officer
Email: info@modernluxurycollective.com

We may need to verify your identity before processing a request. In some circumstances, the law may permit or require us to withhold information. If this applies, we will explain the basis for our decision where required.

13. Privacy questions and complaints

If you have a question or concern about the way we have handled your personal information, please contact our Privacy Officer using the details above.

We will acknowledge and investigate privacy complaints within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand through its website at privacy.org.nz. The Privacy Commissioner provides guidance on rights and obligations under the Privacy Act 2020. 

14. Third-party websites

The Modern Luxury Collective website may contain links to participating property websites, booking platforms, social media services and other third-party websites.

External websites are operated independently and may have their own terms and privacy policies. We are not responsible for the security, content or privacy practices of a third-party website merely because we provide a link to it.

15. Website content

We take reasonable care to ensure that information on the website is accurate and current. However:

  • property information, facilities, experiences, pricing and availability may change;

  • images may be representative;

  • availability is not guaranteed until confirmed by the relevant property; and

  • website content does not constitute a confirmed reservation or contractual offer.

Specific reservations, purchases and guest experiences are subject to the terms provided by the relevant participating property.

To the extent permitted by law, we do not accept responsibility for loss arising solely from reliance on website information that is incomplete, outdated or affected by circumstances beyond our reasonable control.

Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded under New Zealand law.

16. Intellectual property

Unless otherwise stated, the website and its content, including text, photography, video, branding, design and graphics, are owned by or licensed to The Modern Luxury Collective or the relevant participating property.

You may view and download website content for personal, non-commercial use. You may not reproduce, distribute, modify, publish or commercially exploit website content without prior written permission from the relevant rights holder.

17. Acceptable use

You must not:

  • use the website for unlawful, fraudulent or misleading purposes;

  • attempt to gain unauthorised access to the website or its systems;

  • introduce malicious software or interfere with website operation;

  • submit information that is false, defamatory or infringes another person’s rights;

  • collect information from the website using automated means without permission; or

  • use website content or personal information for unsolicited marketing.

18. Changes to this policy

We may update this Website Terms and Privacy Policy from time to time to reflect changes to:

  • the participating properties;

  • our business operations;

  • technology and service providers;

  • our information practices; or

  • applicable legal requirements.

The current version will be published on this website with its effective date. Material changes affecting how we use personal information may also be communicated through the website or by another appropriate method.

19. Governing law

This policy and your use of the Modern Luxury Collective website are governed by the laws of New Zealand.

Any dispute relating to the website will be subject to the non-exclusive jurisdiction of the New Zealand courts, except where applicable consumer or privacy law provides otherwise.